Small local restaurants are struggling to make ends meet with the pandemic affecting their small operations. Customers and staff fear contracting/spreading COVID-19. How might we help customers feel safe to dine-in once again? How might we help restaurant owners increase revenue during these difficult times?
The Solution
Promote safe dining environment (indoor/outdoor) with a customizable application that provides a contactless dining experience, dine-in time limitation, and health management for customers as well as business continuity for restaurant owners.
Methodology
Over the course of 2 months, our team has been using the design thinking process to thoughtfully design the Mano Application
Research & Insights
Here’s how it starts
We conducted a survey that received 111 submissions.
After conducting all the interviews we conducted an empathy mapping exercise using Miro (remotely)
Survey results
How might we...
Provide the sense of safety for consumers?Reduce risk while improving experience?Attract more customers and increase profits?Bring people back to the table without fear?
ideate
How the idea came to life..
We brainstormed and reimagined the dine-in experience, in order to create a human-centric design
Style guide
Color schemes & fonts
Process & Decisions: getting inspiration from food, making sure it is accessible Each UI element was decided taking into consideration the following factors: WCAG accessibility standards Color psychology- appetite stimulant iOS guidelines
Product features
What you can do
Provide the sense of safety for consumers? Reduce risk while improving experience? Attract more customers and increase profits? Bring people back to the table without fear?
Information Architecture
How might we...
Provide the sense of safety for consumers? Reduce risk while improving experience? Attract more customers and increase profits? Bring people back to the table without fear?
feedback & testing
Usability testing & synthesize data
Created and implemented usability Testing Plan & Guide developed 6 zoom interviews conducted with users with lo-fi mockups
Findings: Adding progress bar for restaurant owner onboarding Add pop-ups to help guide the user’s understanding of completion Adding descriptions
restaurant owner designs
Usability testing & synthesize data
Created and implemented usability Testing Plan & Guide developed 6 zoom interviews conducted with users with lo-fi mockupsFindings: Adding progress bar for restaurant owner onboarding Add pop-ups to help guide the user’s understanding of completion Adding descriptions
Customer interface designs
Usability testing & synthesize data
Created and implemented usability Testing Plan & Guide developed 6 zoom interviews conducted with users with lo-fi mockupsFindings: Adding progress bar for restaurant owner onboarding Add pop-ups to help guide the user’s understanding of completion Adding descriptions
2011
A modest number to start off the metrics section.
20k
That’s a massive increase over previous performance.
$100m
This is a larger number than the other two numbers.
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